FAQ
General Questions
Who is The Learning Hub for?
The Learning Hub is for everyone, including you! Anyone in the world who is interested to learn on The Learning Hub can access it completely free of charge.
Do I or my organisation have to pay to access the learning resources on The Learning Hub?
No, you do not have to pay to access resources on The Learning Hub. The Learning Hub is a public good. All learning resources available on The Learning Hub are accessible free of charge.
Who developed the learning resources on The Learning Hub?
How can I stay connected to The Learning Hub?
Make sure to sign up for The Learning Hub newsletter and to follow The Learning Hub on LinkedIn!
Account and log in
Do I have to create an account to access the learning resources on The Learning Hub?
You only need to create an account if you want to take a course on The Learning Hub. All other learning resources, including documents, how-to videos, and podcasts, are accessible without an account.
How can I create an account on The Learning Hub?
To create an account on The Learning Hub, click on “Sign up” in the top right corner of your screen. Then, choose “Sign up” on the right side of the pop-up window. Fill in your first name, last name, and email address. Click on “Sign up”. Verify your email and click on the link received from The Learning Hub to finalise.
I have forgotten my username and/or password. What can I do?
To reset your password, click on the “Log in” button in the top right of your screen. On the left side of the login box, below the “Log in” button, select “Forgot Password?” This will redirect you to another page where you can insert the email associated with your account. Check your email to access a link to reset your password.
I am an Aga Khan Foundation staff member. How can I access the staff-only learning content?
If you work at AKF and have an akdn.org email address, you do not need to create an account on The Learning Hub – an account has already been created for you. Your username is your akdn.org email address and your password is your akdn.org email password. To log in, click on “Log in” at the top of your screen. This will take you to the “Employee content” area of The Learning Hub.
How can I delete my account?
To delete your account, log in to The Learning Hub, scroll down to the bottom of the page, and click on “Delete Account”. After deleting your account, you will receive an email confirmation.
Courses
How long is a typical course on The Learning Hub?
The length of courses varies depending on the learning objectives. The average length of a course is about two hours of video content, divided into short 3–4-minute video lessons. However, completing all the materials in a course including the self-assessment quizzes, exercises, etc., might take more time. You do not need to complete a course in one sitting. The Learning Hub saves your progress so you can come back to it when you have time.
Can I enrol in more than one course at the same time?
Yes. You can enrol in as many courses on The Learning Hub as you want.
Will I receive a certificate from The Learning Hub?
Yes, you will automatically receive a certificate of completion for each course you complete on The Learning Hub.
Are courses on The Learning Hub accredited?
Some courses on The Learning Hub are accredited by The CPD Certification Service in the UK (https://cpduk.co.uk/).
Can I get access to courses labelled “Request Access”?
There are a few courses on The Learning Hub that require administrator approval. These courses are marked “Request Access”. If you are interested to take a course labelled “Request Access”, please contact thelearninghub@akdn.org.
Blended Learning
How can I register for the in-person session of a course offered in blended format?
If a designated facilitator/administrator has asked that you register for a course that incorporates a synchronous in-person or virtual session, then the facilitator/administrator will contact you with details for attending the live portion.
For the blended learning courses, is the in-person session required?
Blended learning courses are designed so that the full benefit and achievement of the learning objectives is obtained by completing the asynchronous remote and in-person sessions. However, we recognise that some learners may find it challenging to complete both and therefore if the course is not labelled “Request Access”, you will not be prevented from enrolling in the asynchronous portion only.
Where can I find the Facilitator Guide for blended learning courses?
Facilitator Guides exist for blended learning courses – those that incorporate an in-person or remote synchronous session. Where guides do exist, they are accessible to team facilitators after enrolling in the course by clicking on the “Facilitator Guide” button.
How can I become a facilitator of an in-person session associated with a blended learning course?
Please contact thelearninghub@akdn.org if you are interested in learning more about becoming a facilitator of an in-person session for a blended learning course.
Can I charge for delivering the Aga Khan Foundation’s blended learning courses?
AKF’s blended learning courses are registered under the Creative Commons Attribution Non-Commercial No-Derivatives (CC BY-NC-ND) licence. This means that they are available free of charge and that no profit can be made from delivering them. That said, organisations that have signed a Memorandum of Understanding with AKF to deliver AKF’s blended learning courses may charge a reasonable market rate for course delivery to ensure the sustainability of their course offering.
Opportunities for collaboration
How can I invite colleagues and friends to The Learning Hub or to a learning resource?
To invite others to learning resources on The Learning Hub, go to the learning resource page and click on “Share on Facebook”, “Share on Twitter”, “Share on LinkedIn,” “Share on Email”, or “Share on WhatsApp”.
In my context, learners cannot easily access The Learning Hub. Is there a way to make its content available offline?
All learning resources on The Learning Hub can be shared offline too. All documents are available for download, making them accessible offline. To download other types of learning resources, including courses, how-to videos, or podcasts, please contact us at thelearninghub@akdn.org to discuss options.
How can I obtain permission to use the Aga Khan Foundation’s learning resources outside of The Learning Hub?
All learning resources on The Learning Hub are the property of the Aga Khan Foundation. Some learning resources that were co-created with partner organisations have shared ownership with those organisations. All courses and how-to videos are registered under a Creative Commons Attribution Non-Commercial No-Derivatives (CC BY-NC-ND) licence. For more information, please go here. For further information, please refer to The Learning Hub’s Terms and Conditions.
I would like to collaborate with The Learning Hub to localise or adapt a learning resource for my context. How can I do that?
If you are interested in localising, adapting, or translating a learning resource available on The Learning Hub for your context, please contact us at thelearninghub@akdn.org.
I would like to collaborate with The Learning Hub to co-create a learning resource. How can I do that?
If you are interested in partnering with us to jointly develop a new learning resource related to one of our themes, please contact us at thelearninghub@akdn.org.
I would like to know more about The Learning Hub’s approach to learning resource development. How can I do that?
If you are interested in learning more about our learning content development approach, please consult the About page on The Learning Hub or contact us at thelearninghub@akdn.org.
Other
I have read the FAQ page but cannot find the answer to my question.
What can I do?
Please write to us at thelearninghub@akdn.org.
