Organisational Performance Measurement

This free online course is aimed at civil society organisation staff, including monitoring and evaluation staff, civil society strengthening practitioners, and organisational leadership teams.

The course introduces the concept of organisational performance and explores practical, low-cost, and easy-to-use tools for measuring and strengthening the performance of civil society organisations. Participants will learn how to use the Aga Khan Foundation’s Organisational Performance Index (OPI) tools to assess organisational effectiveness, efficiency, relevance, and sustainability, and how to apply performance data to support organisational learning and improvement.

This course was produced as part of the Aga Khan Foundation’s Civil Society Programme in collaboration with Pact and GlobalGiving.

The course can be completed as a standalone online course or delivered in a blended format, where learners first complete the online lessons before participating in a synchronous in-person workshop. A Facilitator Guide is available for the workshop. The course duration is three hours.

Learning Outcomes

By the end of the course, participants will be able to:

LO1 Explain the concept of organisational performance and its importance within civil society organisations

LO2 Describe the purpose, structure, and target audience of the Organisational Performance Index (OPI) framework

LO3 Explain how organisational effectiveness, efficiency, relevance, and sustainability can be assessed using OPI tools

LO4 Describe the process of preparing for and conducting an OPI measurement

LO5 Explain approaches to collecting, tabulating, and analysing organisational performance data

LO6 Describe how organisational performance data can support planning, learning, and organisational development

LO7 Explain alternative approaches to organisational and community performance measurement

Professional objectives

After completing this course, participants will be able to:

• Conduct organisational performance measurements using OPI tools and methodologies
• Collect, organise, and analyse organisational performance data systematically
• Assess organisational strengths and areas for improvement across key performance domains
• Use performance findings to support strategic planning and organisational development
• Apply evidence-based approaches to strengthening organisational effectiveness and sustainability
• Support programme and organisational learning through performance measurement processes
• Adapt performance measurement approaches for different organisational and community contexts

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